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Keep Introverts and Extroverts Motivated with a Fair Reward and Recognition Policy

January 23rd, 2018

Both small and large companies are made up of employees who are motivated differently. Introverts and extroverts aren’t always easy to distinguish at first glance, but it’s important that both of them have a fair environment to do their work and grow successfully in their careers.

Common Differences between Introverts and Extroverts

If it doesn’t come up in the hiring process, soon after getting acquainted with the office, your employees will show whether or not they are introverts or extroverts in their working habits.

Extroverts are more likely to receive promotions, raises, or company praise because of their tendency to speak up in meetings and offer more opinions. While they may very well be doing great work, this is an unfair approach to rewarding and recognizing your employees because it dismisses the introverted employees unjustly. An introvert may have profound feedback or suggestions, but they most likely want to think it through before making a comment out loud for others to hear or judge.

Without fair consideration, companies can face unnecessary employee turnover because qualified introverts leave due to feeling overlooked and underappreciated.

How to Be Fairly Reward and Recognize All Employees

To avoid employee turnover and unintentional exclusion of introvert employees, a careful balance and consideration of both personality groups need to flourish at your company.

Consider Brainwriting for Meetings

Meetings are one of the worst settings for introverts to be excluded and overlooked. Extroverts can unintentionally dominate, just because they enjoy speaking out and sharing opinions and feedback. When employees are encouraged to share ideas, consider asking them to anonymously write the ideas on a piece of paper (an approach called “brainwriting”). Then these ideas can be shared with the group. This allows for all opinions to be heard without anyone feeling intimidated, left out, or feeling like it’s a popularity contest.

Offer Different Work Environment Options

Office layout actually makes a big difference for how introvert and extrovert employees are motivated to do their work. While you shouldn’t have to do an office remodel, it is important to have both open work areas and quiet nooks for employees to do their work. The extrovert may find their energy from the hustle of the office and open layout, while the introvert might enjoy a quieter setting to gather their thoughts and focus on the projects they have.

Encourage Employees to Stretch

No, not yoga. While employees function differently based on their personality, they should have to reach outside their comfort zones and work together. Extroverts need the challenge of listening to peers before jumping in, while introverts need to get used to opening up. It’s healthy to require your employees to stretch beyond their comfort so they can become better workers altogether.

Become the Leader Your Company Needs

For more ideas and guidance to help you become the best leader for your company, contact Concorde Personnel.

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The Top Skills for the Best Medical Billers

January 9th, 2018

The field of medical billing is ever-evolving and also growing. It’s a fast-paced, demanding job, but also one that can be very rewarding for the right candidate. If you’re interested in going into a career of medical billing, there are a few skills you should perfect in order to be as successful as possible.

The best medical billers possess certain skills that allow them to excel in their company and careers. To improve and grow in your career, you should be sure you’re honing your skills to include these top skills.

Communication Skills & Courtesy

A medical biller interacts with many different people on any given day. From citizens to doctors offices, to insurance companies, a medical biller deals with a lot of different people and topics each day. Those topics can also be very complicated with can be frustrating for everyone involved. Patient and precise communication can make all the difference. Not only do medical billers need to be excellent communicators when working with so many different situations, but they must also be courteous. Often times, a medical biller will have to deal with sensitive matters and it can be emotional for the people they talk to. Being patient and courteous in all communication is a top skill of the best medical billers in the field.

Attention to Detail

The difficult and complicated situations a medical biller deals with each day obviously require the best to have great attention to detail. They must deal with a variety of procedures, documents, and thousands of medical codes each day. While they don’t need to memorize everything, they must keep track of quite a lot at any given time. The more detail-oriented a medical biller is, the more accurate and efficient they are.

Technical Skills

The best medical billers must be proficient in a lot of technical programs. They work with unique medical billing software and programs on a regular basis. Medical billers will also work with hospital billing and codes. Fewer mistakes and more work can be accomplished when they are proficient in their technical skills.  

Ability to Multitask

Multitasking is a very important skill for medical billers to master. For starters, they must keep tabs on several different claims at any given time. Since each claim involves a lot of detail and different people, there can be the need to multitask within each claim as well. Some medical billers will also be responsible for administrative tasks within their medical office.

Analytical & A Good Problem Solver

Often times, a medical biller is involved in solving problems, fixing mistakes, or answering complicated questions. It’s extremely important that the best medical billers are analytical and can solve problems well. Some problems or issues that they’ll handle will be easy, but others can be extremely difficult and will require analytical focus.

Looking to Build Your Medical Billing Career?

If you’re interested in making a successful career in medical billing, contact Concorde Personnel.

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